Privacy Policy
Last updated: 12th August 2025
1) Who we are
SYNQ Global FZ‑LLC (“SYNQ”, “we”, “us”, “our”).
Website: https://synqglobal.com
Contact: privacy@synqglobal.com
Registered address: SYNQ Global L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information from visitors and prospective clients in the UAE, KSA, US, and Canada.
2) What we collect
a) Information you provide
- Name, email, phone number, company, message (lead‑gen/contact forms)
- Newsletter signup details and marketing preferences
- Optional WhatsApp/live‑chat information if you contact us there
- If/when e‑commerce is enabled: billing contact details (we do not store card numbers—our processor handles them)
b) Information collected automatically
- IP address, device/browser type, OS, approximate location, pages viewed, time on page, clicks and scrolls
- Via cookies/pixels/tags through Google Tag Manager, Microsoft Clarity, and advertising/analytics platforms (e.g., Google, Meta, LinkedIn; others may be added)
c) Information from third parties
- Lead forms and ad platforms (Meta Lead Ads, LinkedIn Lead Gen Forms, Google Lead Forms), and campaign partners where you submitted details
3) How we use information
- To respond to inquiries and provide strategy, audits, media planning/buying, performance campaigns, dashboards/reports, and digital products (e.g., playbooks, courses)
- To send newsletters and marketing (email/WhatsApp) with consent where required
- To run remarketing/targeted advertising and measure performance
- To maintain security, debug, and improve our site/services
- To comply with legal obligations and enforce agreements
4) Legal bases & consent
We process data under applicable laws in the UAE, KSA, US, and Canada, using: consent (e.g., marketing, non‑essential cookies), contract (to deliver requested services), legitimate interests (security, improvement), and legal obligation. You may withdraw consent at any time.
5) Marketing (email & WhatsApp)
With your opt‑in, we may send marketing messages via email and/or WhatsApp. You can opt out by clicking Unsubscribe in emails or replying STOP/UNSUBSCRIBE on WhatsApp, or emailing privacy@synqglobal.com.
6) Cookies & tracking
We use cookies and similar tech for essential functionality, analytics (Microsoft Clarity, Google Analytics if enabled), and advertising/remarketing (Google, Meta, LinkedIn, etc.). See our Cookie Policy for details and controls.
7) Sharing your information
We do not sell personal information. We disclose it to trusted service providers and processors only as needed to operate our business, e.g.:
- Hosting & infra (DreamHost), productivity/email (Microsoft 365)
- CRM/marketing platforms (GoHighLevel) and optional Google Sheets automations
- Analytics/ads (e.g., Microsoft Clarity, Google/Meta/LinkedIn)
- Professional advisers and authorities where legally required
8) International transfers
Your data may be processed outside your country (including UAE, KSA, US, and other locations where our providers operate). We implement reasonable safeguards permitted by applicable laws.
9) Data retention
We keep personal data only as long as necessary for the purposes described. For marketing contacts, we typically retain data up to 24 months after the last interaction, unless a longer period is required by law or to establish/defend legal claims.
10) Your rights
Subject to local law, you may have the right to access, correct, delete, object/restrict, withdraw consent, and request portability.
Request: privacy@synqglobal.com.
11) Security
We use reasonable technical and organizational measures to protect personal data (e.g., encrypted hosting, access controls, ongoing updates). No method is 100% secure.
12) Children
Our site and services are not directed to children. If you believe a child provided data, contact privacy@synqglobal.com.
13) Third‑party links
We are not responsible for the privacy practices of third‑party sites we link to.
14) Changes to this policy
We may update this policy periodically. We’ll post the new date at the top.
15) Contact
Questions or requests: privacy@synqglobal.com.